Overview
Our newly launched In-App Messenger is the easiest way to contact FundApps for support. Once logged in, it’s available to all users throughout the FundApps platform.
Whether you have a question, need guidance, or want to flag a bug or issue, you can start a conversation with us from anywhere within the platform. There is no need to open your emails, switch context, or leave your workflow!
What You Can Use the Messenger For
Our clients typically use the messenger to:
Ask questions that likely don’t apply to multiple users.
Request guidance on using specific features, results or rules.
Reach out when something doesn’t seem right.
Browse or search our Help Centre.
You can use the in-app messenger for anything you may have previously reached out to FundApps about via email.
We’re here to help! Once you submit a query, a member of our team will be assigned and get back to you as soon as possible.
You can see your past queries in the messenger if you've contacted us before. However, if a conversation has been closed for more than 7 days, you’ll need to start a new one.
Sharing Files or Screenshots
You can upload the following file types directly in the messenger:
.GIF, .JPEG, .JPG, .MOV, .MP4, .PDF, .PNG, .TXT, .HEIC, .OGA, .OGG, .DNG
For security reasons, other file types can’t be uploaded to the Messenger.
A Few Important Things to Keep in Mind
Please don’t include sensitive or confidential information, such as position files, portfolio files, account passwords, or financial details, in your query.
Unfortunately, you can’t tag or CC colleagues in a Messenger conversation. However, if you need to include others or would prefer to start the conversation over email, you can still contact us at [email protected].
FAQs
Why haven’t I received a reply yet?
You may not have received a reply because the messenger does not operate as a live chat, but rest assured - your query has reached us, and a member of our Support team will respond as soon as possible.
Can I upload a file or screenshot?
Yes, you can upload files and screenshots. Please see the full list of supported file types above.
Can I see my past queries?
Yes! To view recent conversations, you can just open the messenger. If one has been closed for more than seven days, start a new one.
Why isn’t the Help Centre loading for me?
If the Help Centre isn’t loading within the messenger, this may be due to your organisation's security settings. FundApps uses Intercom as our trusted supplier for our Support infrastructure, and your organisation may need to allow some Intercom domains for the messenger to function correctly and fully.
If this happens to you, we recommend that you contact us so we can support you and your IT team in reviewing the necessary permissions.
Do you prefer not to make changes?
No problem. You can still browse or search our Help Centre directly or raise queries with us at [email protected], and we’ll be happy to point you in the right direction.
Coming Soon: FundApps Assistant
We’re working on integrating the FundApps Assistant, supported by Intercom’s FinAI, to enhance your experience. In the near future, the FundApps Assistant will be able to:
Find relevant Help Centre articles instantly.
Answer common, straightforward questions in real time.
Route your query more efficiently when you request human support or need it in the context of the query.
We’ll let you know as soon as this becomes available.