Overview
The most efficient way to contact the FundApps team is by raising a query directly from your environment using our In-App Messenger.
Alternatively, you can also raise a query by emailing [email protected].
For guidance on using the In-App Messenger, please see this page here.
Critical Support
Two scenarios exist which may require contacting us at [email protected]:
You are unable to access the FundApps website (and you have a valid login);
You are unable to upload a position file for checking; i.e. you are able to log in but cannot establish a connection to upload the file (note: validation errors are out of scope).
In both cases, we would just ask you to confirm that your internet connection is working, but then contact critical support. This will ensure that all the relevant people are notified immediately, as we have a system called Datadog, which actively notifies the person on support 24/7.
Outside of normal office hours, we have a 24-hour virtual assistant who will route you through to a FundApps employee if you say that you are unable to access your environment or are unable to upload a file.