Overview
The most efficient way to contact the Support team at FundApps is by emailing [email protected].
Calling support should be a method of last resort. As such, tickets with links/screenshots and a clear description of the issue are prioritised, as we may need to research or investigate before being able to provide accurate answers.
Business as Usual Support
Please submit any queries by emailing us at [email protected]. For additional information on how to prepare your query for support, please click here.
Critical Support
We have two issues which would require critical support:
You are unable to access the FundApps website, OR you are unable to reach the Pre-Trade API end-point (and you have a valid login).
You are unable to upload a positions file for checking; i.e. you are able to log in but cannot establish a connection to upload the file (note: validation errors are out of scope)
In both cases, please confirm that your internet connection is working and then submit an email to [email protected].
This will ensure that all the relevant people are notified immediately, as we have a system called PagerDuty that actively notifies the person on support 24/7.