We take data security very seriously. This article provides suggested measures to ensure the security of both our clients and ourselves. Especially because email exchanges can be intercepted, we recommend a high level of scrutiny when including sensitive data in emails to us.

Any information regarding asset positions is considered sensitive.

Sending URLs is the safest and fastest way to provide details and context for any support tickets you raise with our team. Simply copy and paste the URL of the page you are viewing into your email or ticket.

Sending screenshots is also a great way to provide a wealth of context for queries and problems. However, we recommend providing only the minimum amount of information necessary for the Client Services team to understand your query. This can include:

We will never ask for your password, and clients should ensure they do not send passwords via email.

In your email correspondence with us, please refrain from attaching entire upload files used in your production environment.