Ensuring Security When Contacting Us
At FundApps we take data security very seriously. This article addresses suggested ways to ensure security for both us and our clients. Especially because email exchanges can be intercepted, we recommend a high level of scrutiny when including sensitive data in emails to us.
Any information on asset positions is considered sensitive information.
Sending URLs is the safest and fastest way to provide details and context for any support tickets you raise with our team. Simply copy and paste the URL of the page you are viewing in your email or ticket. For example, if you are looking at the below page (please see the screenshot for reference), you can copy and paste the following URL: https://master-staging.fundapps.co/Results#date=2021-07-07&tab=grid&overlay=ResultDetails&resultId=6f8cbdb6-e3ca-4bac-b427-ad5f00b242f0&backLabel=Back%20to%20Results
Sending screenshots is also a great way to provide a huge amount of context to queries and problems. However, we recommend showing the minimum amount of information for the Client Services team to be able to understand your query. This can include:
- Cropping out sensitive information
- Blacking out sensitive information
FundApps Will Never Ask For Your Password
FundApps will never ask for your password and clients should ensure that they do not send any passwords in an email.
In your e-mail correspondences with FundApps, please do not attach entire upload files used in your Rapptr production environment.